Shipping policy

At CuddleCloud™, our goal is to make your shopping experience simple and reliable from checkout to delivery.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be slightly longer during holidays, promotional periods, or periods of high order volume.

2. Estimated Delivery Times

Delivery times may vary depending on the destination, product availability, shipping method, and carrier.

Estimated delivery times provided during checkout or after your order is placed are estimates and are not guaranteed. Carrier delays, weather conditions, holidays, or other circumstances outside of our control may affect delivery.

3. Shipping Costs

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

CuddleCloud™ may offer free shipping on eligible orders or destinations.

4. Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking details after your order has been dispatched.

Please allow some time for the carrier’s tracking system to update after receiving your tracking information.

5. Shipping Addresses

Please carefully review your shipping information before completing your order.

Customers are responsible for providing a complete and accurate delivery address. If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has shipped.

6. Lost, Damaged or Missing Packages

If your order arrives damaged or you believe an item is missing, please contact our customer support team as soon as possible.

For damaged products, we may request photographs of the product, packaging, and shipping label so that we can review the issue and determine an appropriate resolution.

If tracking indicates that your order has been delivered but you cannot locate it, please check around the delivery location and contact the carrier. You may also contact our customer support team for assistance.

7. Shipping Delays

Although we work to provide reliable delivery, delays may occasionally occur due to circumstances outside of our reasonable control, including carrier disruptions, severe weather, holidays, or other unforeseen events.

We appreciate your patience and understanding if an unexpected delay occurs.

8. Contact Us

If you have any questions regarding shipping or an existing order, please contact our customer support team through our Contact Us page.

For faster assistance regarding an existing order, please include your order number and the email address used to place your order.