Refund policy
CuddleCloud™ Return & Refund Policy
Last Updated: August 29, 2026
We want you to feel confident shopping with CuddleCloud™. We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. You will also need your order number or proof of purchase.
To request a return, please contact us through our Contact Us page.
Returns must be approved before they are sent back. If your return is accepted, we will provide instructions on how and where to send your package.
Please do not send a product back without contacting us first, as unauthorized returns may not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If your product arrives damaged, defective, or you receive the incorrect item, contact us as soon as possible so we can review the issue and make it right.
We may ask you to provide photos or videos of the product, packaging, and shipping label to help us evaluate your request.
Exceptions / Non-Returnable Items
Certain items may not be eligible for return for health, hygiene, safety, or other reasons. Items that have been used, damaged after delivery, altered, or returned without their original packaging may not qualify for a return.
Please contact us if you have questions about the eligibility of your specific item.
Gift cards, if offered, are non-returnable.
Exchanges
If you would like a different product or replacement, please contact our customer support team. Depending on the circumstances, the fastest option may be to return the original item and place a new order after the return has been approved.
Return Shipping
If your return is approved, we will provide instructions on how and where to send your item. Return shipping costs may be the responsibility of the customer unless the item arrived damaged, defective, or incorrect. In cases involving an error on our part, CuddleCloud™ will provide an appropriate resolution at no additional cost to the customer.
Refunds
Once we receive and inspect an eligible return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or card provider to process and post the refund to your account.
Please allow up to 10 business days for us to process an approved refund. Your bank or card provider may require additional time for the refund to appear in your account.
European Union Customers
Where required by applicable law, customers purchasing goods delivered to the European Union may have additional cancellation or return rights, including applicable statutory cooling-off rights.
Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded.
Contact Us
If you have questions about a return, refund, damaged product, or your order, please contact us through our Contact Us page and include your order number and the email address used at checkout.